Contact us promptly
If you have a concern about a DineClean product or order, please contact us as soon as possible with the product name, order details, and a clear description of the issue.
Reviewing a request
Any replacement, return, or refund discussion is reviewed based on the specific product, its condition, the nature of the issue, and the terms agreed when the order was finalized.
Website enquiries are not payments
The DineClean website does not process online payments. Adding a product to the enquiry list or sending a WhatsApp message does not by itself create a paid order or a refund request.
What to include
- Your name and contact number
- The product name and order information
- Photos or details that help explain the concern
Need help with an order? Email DineClean